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IVR is an automated voice that interacts with the caller. It enables both the callers and the IVRs to follow the instructions and

takes appropriate actions. The caller inputs are not only the voice deliveries but also the keypad touch tone selections. The most

popular IVR responses are automated voice when a caller presses the keypad. Other than that, the IVR is capable of providing us

response in the form of fax, email, as well as a call back. IVR is smart enough to identify, classi

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